| Problem | Who to Call |
| Cleaning Concerns | Housing Services (email inhouse@lehigh.edu) |
| Emergency Maintenance | |
| Business Hours (M-F, 8:15 a.m. – 4:30 p.m.) | Office of Facilities (call 610-758-3940) |
| After Hours | 610-867-3326 Leave a message |
|
Extermination (contractor services provided on Wednesdays & Thursdays) |
Housing Services (use this on-line form) |
| ID Card | |
| Lost/Missing (M-F, 7:00 a.m. – 4:45 p.m.) | IDEAL Office |
| Lost/Missing (after hours/weekends) | Report your ID card as Lost; contact Gryphon on call for temporary access card |
| New Access | Housing Services (email inhouse@lehigh.edu) |
| Not Working | IDEAL Office (call 610-758-6175) |
| Stolen | IDEAL Office file police report with LUPD |
| Furniture | Housing Services (email inhouse@lehigh.edu) |
| Internet | Technology Services |
| Keys | |
| Locked Out – anytime | find your roommate or Gryphon |
| Locked Out - Business Hours (M-F, 7:00 a.m. – 4:45 p.m.) |
Follow these steps |
|
4:45 p.m. - 8:00 p.m. 8:00 p.m. - 7:00 a.m. and all weekend |
Call the University Police Call the Gryphon duty phone for your building (posted on staff office door) |
| Lost | Go to the IDEAL Office |
| Laundry | |
| GoldPlus not working | Email ingold@lehigh.edu if the reader will not accept GoldPlus, Follow the signs in the laundry room if you lost money while using GoldPlus to do laundry |
| Machine not working | Follow the signs in the laundry room |
| Maintenance | Office of Facilities |
| Microfridge | 1-800-525-7307 |
| Telephone line problems | Technology Services |
| Vending | Housing Services (use this on-line form) |