Weather experts predict severe winter weather in many areas of the US in the coming days, with flight delays and cancellations possible. As always, CTP continues to monitor significant weather events and upscale staffing due to these disruptions.
CTP recommends the following traveler actions to help mitigate traveler
inconvenience and longer hold times with emergency services and airlines if travelers run into flight delays or cancellations due to weather events:
- Travelers should only use our Emergency Services when travel is within 72 hours of departure
- For travel outside of 72 hours, please call during normal business hours; our goal is to service travelers who are experiencing current flight disruptions and not inhibit travelers in need from being able to reach a live agent
- Choose the "callback" option to reduce hold times and receive a return call when an agent becomes available
- Book, change, and cancel travel reservations through your company’s online booking tool whenever possible
- Avoid booking the last flight of the day
- Download airline apps, and sign up for airline messages
- Use the airline app, CTM Mobile, and/or relevant websites to check flight status before heading to the airport
- Utilize the Scout tool within your Portal to cancel or check flight statuses.
We appreciate your support and collaboration to employ these recommendations.