Focus Pay Card (Testing)

Visit usbankfocus.com or download the U.S. Bank Mobile App to activate the card and choose your Personal Identification Number (PIN). You cannot use the card until it has been activated. Be sure to sign your name on the back of your card in ink. Your card is not valid unless it’s signed. You may also call Cardholder Services at the number on the back of your card.

Online – View account online at usbankfocus.com
Text1/email – Sign up to receive email or text alerts when funds have been loaded to your account or when your balance gets low. You can also text BAL to 90831 to receive current balance information.
U.S. Bank Mobile App – Search for “U.S. Bank” in the App Store® or Google Play
Phone – Call Cardholder Services at the number on the back of your card
ATM – Perform a balance inquiry at an ATM2

The card works much like other prepaid or debit cards. You can use it online, over the phone, at grocery stores, retail stores, restaurants, medical offices, etc. It is important to know your account balance before making purchases.

Select “Credit” or “Debit” to make a purchase. Select “Debit” to get ‘cash back’ with your purchase at participating merchants. (You will have to enter your PIN.)

Yes. You can visit your billers’ websites and provide your 16-digit card number and expiration date
or log on to usbankfocus.com and select the “Pay Bills” option. The online bill management service
includes a biller directory that helps you log onto your billers’ websites and complete payment
information with just a few clicks.

Yes. However, if you use your card to pay at the pump, a hold will be placed on your account to initiate your transaction.
This amount will be held until the actual transaction amount clears. If you do not want funds held while waiting for the
transaction to clear, please pay the cashier inside for your gasoline purchase. Payments made inside clear for the actual
transaction amount immediately.

Yes and no. The card can be used to make signature-based purchases without a PIN. However, a PIN must be used for
PIN-based purchases and for cash withdrawals at ATMs. You must choose your own PIN by visiting usbankfocus.com or
calling Cardholder Services at the number on the back of your card after you receive your card.

You must visit usbankfocus.com or contact Cardholder Services at the number on the back of your card to reset your PIN.

Fees are located on the Fee Schedule sent to you with your card. In your card packet, you’ll find details regarding
how to add money, get cash, and what fees may be associated with using your card outside of the U.S. You will also
find information regarding daily limits. You may view your fee schedule online by logging into your account at
usbankfocus.com. You may also call Cardholder Services at the number on the back of your card to request fee information.

Call Cardholder Services at the number on the back of your card immediately to report your card lost/stolen and have
a replacement card sent to you within 7-10 business days. You may also contact your manager or the Payroll/Human
Resources Department to request a new card. You may not be responsible for any fraudulent activity that occurs on your
card provided that you report the card missing in a timely manner.

For all other questions about the card, you may log into your account at usbankfocus.com or
contact Cardholder Services 24 hours a day, toll-free at the number on the back of your card
(we accept relay calls).