Please note that this information is subject to change without notice and does not imply a statement of support for any particular browser, reader, or version. Your browser's help or documentation may be more current, and will always supersede this information. As browsers frequently change, you may wish to test configuration options on the latest versions commonly used by your institution and students.
Version Requirement
Adobe Reader 8.0 or newer is required to view the e-Bill or 1098-T tax statements.
Required Setting: Enable All Features
To view e-Bill or 1098T statements In Adobe Acrobat Reader, a user must click Enable All Features.
Plug-In Installation
Users who have difficulty viewing PDFs in a browser should verify that the Adobe Plug-in has been installed successfully and enabled.
For Windows:
- Select Help > About Adobe Plug-Ins…
- Select the Internet Access Plug-in option. Ensure that the API Loaded status is Yes.
For Mac:
e-Bill or 1098T statements cannot be viewed using the Apple Preview PDF Viewer. Users must download Adobe Acrobat Reader and set it as the default PDF viewer.
- Open Adobe Reader and selectAdobe Reader > About Adobe Plug-ins…
- Select the Internet Access Plug-in option. Ensure that the API Loaded status is Yes.
Set Adobe Reader as the default PDF reader
- Open the Finder and select a PDF file.
- Select the PDF file and select File > Get Info.
- Click the arrow to the left of Open With to expose the application list.
- Choose either Adobe Acrobat or Adobe Reader from the application list.
- Click the Change all button to save the changes.
- When asked if you want to change all similar documents, click Continue
Additional helpful links from Adobe:
Acrobat Help : Can’t View PDF on the web
Acrobat Help : Troubleshoot Safari plug-in | Acrobat X, Reader X