Getting to Know the Bursar's Office
Welcome to Parents/Family Members!
Thank you for visiting Lehigh University Bursar's website. While most of our communications are directly with the student, we know that our relationship with parents/family member of undergraduate and graduate students is crucial to our mission of helping students be successful during their time at Lehigh University. We strive to provide useful information, delivered when and how you need it.
The most important first steps to take to help us to better serve you are to have your student sign you up as an Authorized User. This is a one-time only tasks.
- Have your student log into e-Bill Suite (https://go.lehigh.edu/ebill), click on My Account, Click on Authorized Users. Add an email address and select Yes.
This authorization will allow members of our office to have free and open conversations on the phone, through email, or in person with those individuals authorized by the student. Without this authorization on file, even for parents who may likely be the primary payers on the student's account, federal law prohibits us from discussing any matters related to the student. We encourage you to make this a priority for your student as soon as they are admitted to the University.
As an Authorized User on your students account you will receive email notifications when a bill is available to view. You can even create and save a financial profile to make future payments that much simpler. At any time you have the ability to view charges and payments on your students account.
Navigating the Lehigh University Website
Our website is designed to help students and others to find useful information regarding tuition, billing, health insurance and due dates. For most of your student finance needs and questions, you will want to browse the Tuition & Billing part of the website. There you will find the latest on tuition and required fees, billing and due dates for each term. As always, if you have any questions along the way, you can write to us at firstname.lastname@example.org.
An Important Note About Refunds
It is Lehigh University's policy that students with a credit balance that resulted from an overpayment are eligible to be refunded.
1) If the payment was from a check drawn on a domestic bank there is a two week waiting period before a refund check will be issued.
2) Credit balances resulting from a loan, grant, scholarship and/or other forms of financial aid will be eligible for refund after the 10th day of class.
3) Students who drop below full time status and who are receiving financial aid must have their financial aid package re-evaluated by the Office of Financial Aid prior to the issuance of any refund check.
Academic fees (such as Technology Fee, Engineering and Applied Science Fee, course associated fees, etc.) are generally not refundable after the first day of class.
Refunds are made to the student, unless a) the student has authorized, in writing, a third party to receive the refund, or b) the check payment on the account was from an unrelated third party, such as a sponsoring corporation. For students who have an active ACH refund profile in the eBill Suite, refunds will be deposited to their account. Otherwiese, refund checks are mailed to the student's university post office address or the student's home address listed in the Banner student system.